Approval — where the scope is with the carrier, and it ages off its OWN date rather than off the install date, because an unapproved claim usually hasn't got an install date yet. Submitted: warning after 7 days, critical after 14, counted from the day you set the status to Submitted, which the backend stamps for you. Not submitted: the clock runs from the measure date instead — warning after 2 days, critical after 5. Partial is a warning and Denied stays critical, because a denial needs a decision from someone and nothing but that decision clears it. Approved and Lost are green and grey: both are settled. A claim with nothing to age from stays grey rather than turning green.
Materials — nothing ordered yet. Warning inside 60 days of install, critical inside 30. "On Hold" orders go critical inside 7 days. "Partially delivered" and "Delivered" both count as landed, so neither one nags. Grey on every quote, deliberately: there is nothing to order against until the work is sold.
ETA — critical material lands too close to (or after) install start. Warning under 14 days of lead, critical if it arrives after install begins. A date the tracker can't read — "TBD" typed into the date box — counts as no ETA at all, so it stays grey rather than turning green. Grey on every quote, for the same reason as Materials.
Response — speed to inspect, which is what carriers score contractors on. The clock starts at "Assigned date" (never the date of loss — a claim can sit with the carrier for a week before anyone rings us) and the target is 3 calendar days, or 1 on an emergency. Three outcomes, same shape as the rest: flip "Response goal met?" to Yes and the dot is green and stays green. Miss the target but still inspect — put the date in "Measure date" — and the dot goes grey: the miss is still counted in the report, but it stops chasing you. No inspection at all warns one day past the target, goes critical two days past, and stays critical until a date is entered. The toggle is the only thing the benchmark report scores.
Not dry — not an alert and not snoozeable. The chip appears when there is no "Site ready date" and install starts within 14 days. Drying is the restoration contractor's clock rather than ours, so it is a heads-up to schedule around and never a dot: nagging a PM about somebody else's work is how dots stop meaning anything.
Emergency — not an alert either. It tightens the response target from 3 days to 1, and colours the claim's calendar event red whoever is on it.
Behind — worked out from the claim itself. The purple chip appears when the last install window has ended and the claim still isn't closed out. It is derived rather than hand-set, so it cannot go stale the way a status somebody forgot to change does.
Hover any dot on a row to see which alert it is. Snoozed (grey-blue) means someone muted it deliberately — and a muted alert is also silenced on the weekly PM email, which is why the snooze menu says who set it.